Delete your account

You can delete your Ploomily account and its data yourself, at any time, without asking us and without explaining why. This page exists so you can find out how even if you have already uninstalled the app.

Delete it yourself (fastest)

1. Sign in at app.ploomily.com.
2. Open Settings.
3. Scroll to Danger zone and choose Delete my account and all data, then confirm.

Deletion runs immediately and cannot be undone. It stays reachable even if your subscription has lapsed — a locked account can still be exported and deleted.

If you can’t sign in

Email hello@ploomily.com from the address on the account and ask us to delete it. You do not need the app installed and you do not need an active subscription. We reply within 5 business days and complete the deletion within 30 days of confirming it is your address.

What gets deleted

Your account record and everything attached to it, removed outright rather than hidden or deactivated:

• Your email address and profile settings.
• Every plant, nickname, room, note, and custom species.
• Your schedules, care history, tasks, and rescue records.
• Your photos — both the database records and the image files in storage.
• Any sitter links you created, and any vacation holds.
• Push notification subscriptions, so reminders stop reaching your devices.
• Your product-analytics events, including anything you typed in a cancellation reason.
• Your feedback reports and screen-usage preference.

If you have a live subscription, we cancel it with Paddle before deleting anything. If that cancellation fails we stop and delete nothing, rather than leave you with a card still being charged and no account to cancel from.

What we keep, and why

Two things from the account itself are kept, both for reasons we are required to or cannot avoid. Two more outlive the deletion for different reasons — a pet-safety checker address, and backups — and both are spelled out under the list. We would rather say all of it here than let you find out later:

• Billing and payment records. Subscription and payment-event records from our payment provider are retained to meet financial and tax obligations. The link to your user account is severed, and they are never used to contact you.
• Security rate-limit records. Short-lived counters used to stop abuse of the sign-in, uploads, and the free tools. Each row is a key and a number: the key is an IP address or an account ID — never a name or an email — and rows are cleared on a rolling basis within days of last use, so once the account is gone that ID refers to nothing. They are never used to identify or profile you.

If you gave us an email through the free pet-safety checker rather than by creating an account, that address is stored separately and is not touched by account deletion. Leaving it is deliberate: that same record is where an unsubscribe is stored, so deleting it would erase your opt-out along with the address and a later signup could start the mail again. Use the unsubscribe link in any email we send, or ask us at hello@ploomily.com and we will delete it.

Backups age out on a rolling basis, so a deleted account can persist in a backup image for a short period before it is overwritten.

Take your data with you first

Deletion is irreversible and we do not keep a copy for you. Before you delete, you can export your data from Settings — a JSON file of your profile, plants, schedules, care history, rescues, tasks, vacation windows, sitter links, subscription status, and time-limited links to your photos. Download the photos promptly; those links expire after an hour.

Questions

hello@ploomily.com. See also our Privacy Policy.
Vincia Serviços Digitais LTDA · Av. Paulista 1106, Sala 01, Andar 16, Bela Vista, São Paulo - SP, 01310-914, Brazil