Refund & Cancellation Policy

We keep billing honest — a generous, no-drama policy is the whole point. Here’s exactly how it works.

The No-Crispy-Leaves Guarantee

You pay when you join — for the year or the one-time Plant Rescue — and you have 30 days to change your mind, for any reason or none. Request a full refund from the Billing screen inside the app. Paddle may review your request before approval. An approved full refund returns the whole charge and ends the subscription it covers; a rescue has no subscription, so its approved full refund closes that rescue instead, as described below. The exact amount and date are shown before you confirm any payment, and we email you 3 days before every renewal.

Refunds

Paddle may review a refund request before approving it. Access stays unchanged while approval is pending. An approved full refund ends the purchase it covers; if a request is declined, contact us for help.

If you’re charged and change your mind, you can request a full refund within 30 days of that charge — self-service, from the Billing screen in the app, no reason required.Refunds are issued to your original payment method via Paddle and typically appear within a few business days.

An approved full refund also ends the subscription it covers. Because the whole charge comes back, the access it paid for stops rather than running on — you don’t keep the rest of the period the refund is handing back to you, and nothing renews later. Nothing is deleted: your plants, photos and history stay saved and exportable, and you can subscribe again at any time. If you want your money back and the rest of the period, that isn’t something we can do — email hello@ploomily.com and we’ll talk about it rather than pretend otherwise.

The one-time Plant Rescue

The Plant Rescue is a single payment for one plant and 30 days of a writable account. There is no subscription behind it, so nothing renews and nothing is ever charged again; when the 30 days end the account goes read-only, and nothing is deleted. The same 30-day guarantee applies, from the Billing screen, no reason required. An approved full refund closes the rescue — the schedule stops where it is and the app goes read-only — because the whole charge comes back. If you added the annual plan after buying the rescue, the rescue refund is still yours to make from Billing while its 30 days run, and it leaves the annual plan untouched; the annual has its own guarantee.

Canceling

Canceling is a separate thing from refunding, and it works differently on purpose. You can cancel any time in one tap from Billing. Cancellation stops future charges and takes effect at the end of your current paid period — you keep access until then, because you paid for it and we haven’t given that money back. Prefer a break? You can also pause for 1–3 months, which keeps all your data. There is nothing to cancel on a rescue — it is one payment that never renews.

After you cancel

Your jungle and its history stay saved and exportable. Re-subscribe any time to pick up where you left off.

Who processes payments

Payments and refunds are handled by our Merchant of Record, Paddle, who appear on your statement. Beyond the 30-day self-service window, email hello@ploomily.com and we’ll help.

No dark patterns

No fake discounts, no countdown timers, no “call to cancel.” If something about billing ever feels unfair, tell us.