Refund & Cancellation Policy

We keep billing honest — a generous, no-drama policy is the whole point. Here’s exactly how it works.

Free trial

Every account starts with a 21-day trial. We email you before the trial converts, and the exact first-charge date is shown before you confirm any payment.

Refunds

If you’re charged and change your mind, you can request a full refund within 14 days of that charge — self-service, from the Billing screen in the app, no questions asked. Refunds are issued to your original payment method via Paddle and typically appear within a few business days.

Cancelling

You can cancel any time in one tap from Billing. Cancellation stops future charges and takes effect at the end of your current paid period — you keep access until then. Prefer a break? You can also pause for 1–3 months, which keeps all your data.

After you cancel

Your jungle and its history stay saved and exportable. Re-subscribe any time to pick up where you left off.

Who processes payments

Payments and refunds are handled by our Merchant of Record, Paddle, who appear on your statement. Beyond the 14-day self-service window, email hello@ploomily.com and we’ll help.

No dark patterns

No fake discounts, no countdown timers, no “call to cancel.” If something about billing ever feels unfair, tell us.