Terms of Service

These terms govern your use of Ploomily (the “Service”), a web application that helps you care for houseplants with per-plant reminders, a logged collection, a species library, and step-by-step rescue guides. By creating an account you agree to these terms.

The Service

Ploomily provides scheduling, reminders, and informational plant-care and diagnosis guidance. This guidance is informational only and provided on a best-effort, probabilistic basis — it is not professional horticultural, veterinary, or safety advice. Pet toxicity information is our own compilation, assembled by following public references such as the ASPCA’s published toxic and non-toxic plant lists. It is not a copy of any third party’s database, we do not present it as theirs, and it is not a guarantee of safety. Confirm anything that matters against the ASPCA’s own list. Always exercise your own judgment and consult a professional (e.g. a veterinarian) when a pet’s health is at risk.

Accounts

You sign in with a passwordless email link. You are responsible for keeping access to your email account secure, and you must provide a valid email address.

Age

Ploomily is for adults. You must be 18 or older to create an account or use the Service — and old enough to enter a binding contract where you live, if that age is higher. Creating an account is your confirmation that you are. We don’t verify age: we ask, and we take your word for it, so this is a rule you agree to keep rather than a check we run. The Service isn’t directed at children, and we don’t knowingly collect data from anyone under 18 — if you believe a child has an account, email hello@ploomily.com and we will delete it.

Subscriptions & billing

Ploomily is sold as a paid annual subscription, charged when you confirm the purchase, and as a one-time Plant Rescue, described below. Payments are processed by our Merchant of Record, Paddle (Paddle.com Market Ltd and affiliates), who act as the seller of record, handle taxes, and appear on your statement. The exact amount and date are shown before you confirm, we email you 3 days before every renewal, and you can cancel in one tap inside the app at any time. Cancellation takes effect at the end of the current billing period. Every charge is covered by our 30-day refund guarantee, described in the Refund Policy.

The one-time Plant Rescue

The Plant Rescue is a one-time purchase, not a subscription: one payment, charged when you confirm it, for one plant and 30 days of a writable account. It does not renew and nothing is charged again. When the 30 days end the account becomes read-only — your plant, its photos, its protocol and its history stay readable and exportable — and the annual subscription is offered as the way to keep it running. A refund of a rescue within 30 days returns the whole charge and closes the rescue at that moment (see the Refund Policy).

Refunds

Paddle may review a refund request before approving it. Access stays unchanged while approval is pending. An approved full refund ends the purchase it covers; if a request is declined, contact us for help.

We offer self-service refunds within 30 days of a charge. A refund returns the whole charge and ends the subscription at the same time, so the access that charge paid for stops rather than running to the end of the period; a refund of the one-time Plant Rescue closes the rescue at that moment in the same way — see our Refund Policy.

Acceptable use

Don’t misuse the Service: no attempts to breach security, disrupt the Service, scrape at scale, upload unlawful content, or use it to harm others. We may suspend accounts that do.

Your content

You retain ownership of the plants, notes, and photos you add. You grant us a limited license to store and process them solely to provide the Service. You can export or delete your data at any time from Settings.

Disclaimers & limitation of liability

The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Ploomily is not liable for indirect, incidental, or consequential damages, or for any loss of plants, and our total liability is limited to the amount you paid in the 12 months before the claim.

Changes & termination

We may update these terms; material changes will be communicated by email or in-app. You may stop using the Service and delete your account at any time. We may terminate accounts for violations of these terms.

Who you are contracting with

The Service is provided by Vincia Serviços Digitais LTDA, Av. Paulista 1106, Sala 01, Andar 16, Bela Vista, São Paulo - SP, 01310-914, Brazil. These terms are governed by the laws of Brazil, and the courts of São Paulo/SP have jurisdiction, without prejudice to any consumer-protection rights you have where you live. Payments are processed by Paddle.com Market Ltd as Merchant of Record, so your purchase contract for the subscription or the one-time purchase itself is with Paddle.

Contact

Questions about these terms? Email hello@ploomily.com.
Vincia Serviços Digitais LTDA · Av. Paulista 1106, Sala 01, Andar 16, Bela Vista, São Paulo - SP, 01310-914, Brazil

This document is a good-faith description of how the Service actually works. It has not been reviewed by legal counsel; please have it reviewed before relying on it.